All work
Next.jsTypeScriptDashboard
Project Two
Internal ticketing dashboard for a mid-size company
Role — Frontend DeveloperYear — 2024
Project cover coming soon
The Problem
The team was managing 200+ weekly tickets via email threads, causing missed SLAs and frustrated staff.
The Solution
Built a lightweight ticketing dashboard with Next.js, role-based views, and Slack notifications for escalations.
The Outcome
SLA compliance improved from 67% to 94%. Average ticket resolution time cut in half.